Complaints and Patient Feedback - OSD Healthcare
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Urgent or Life Threatening Conditions

Please note that for any urgent or life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately. We are usually able to provide face to face or remote appointments with our GP’s within 24 hours. Please contact 01442 331 900 to book an appointment.

Complaints and Patient Feedback

OSD Healthcare is committed to providing a high-quality independent healthcare service to all our patients.  We are extremely proud of the service that we offer and are disappointed if your experience has not met expectations.  We do recognise that sometimes things may go wrong and if this is the case, we want to know about it as quickly as possible, preferably while you are still at the Hospital, so we can try to resolve your concerns before you leave.

We take complaints very seriously and are members of ISCAS, the Independent Healthcare Sector Complaints Adjudication Service.  We abide by their Complaints Code of Conduct.

We would like to assure you that OSD Healthcare will deal with all complaints respectfully and confidentially.  Patients and their relatives will never be discriminated against or have their care compromised as a result of raising a complaint.  By listening to our patients and regularly reviewing complaints data, we will consider making changes to improve and enhance the quality of the services we offer.

Complaints Procedure:

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