Patient Safety Incidents - OSD Healthcare
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Urgent or Life Threatening Conditions

Please note that for any urgent or life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately. We are usually able to provide face to face or remote appointments with our GP’s within 24 hours. Please contact 01442 331 900 to book an appointment.

Patient Safety Incident Response Framework (PSIRF)

The Patient Safety Incident Response Framework (PSIRF) is the new way that healthcare providers look at patient safety incidents. At OSD Healthcare we are dedicated to embedding a culture of patient-centred care and transparency. Our mission is simple yet profound: to proactively address safety incidents, promote rapid response, and facilitate continuous improvement in patient care.

PSIRF serves as a comprehensive incident response framework designed to empower patients and healthcare providers alike. Through our collaborative efforts, we strive to create an environment of trust and confidence, where patients can feel assured that their safety concerns are taken seriously and addressed with urgency. Our approach is built on principles of accountability, communication, and quality assurance, ensuring that every patient receives the highest standard of care.

Central to our framework is the notion of empowerment. We believe in empowering patients by providing them with the tools and resources they need to actively participate in their own safety. Whether it’s reporting an incident, seeking resolution, or advocating for change.

At OSD Healthcare, we are committed to continuous improvement, constantly refining and enhancing our framework to adapt to the evolving needs of patients and healthcare systems. Together, we can build a safer, more responsive healthcare environment where every patient’s voice is heard and valued.

Your safety matters to us, and we are here to ensure that you receive the care and support you deserve.


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