Please note that for any urgent or life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately. We are usually able to provide face to face or remote appointments with our GP’s within 24 hours. Please contact 01442 331 900 to book an appointment.
If you require assistance with writing your complaint, there is information to support you on the ISCAS website www.iscas.org.uk or we would be happy to give you a copy of their ‘A Guide for Patients’. Other organisations who are able to help you with writing a complaint are:-
The Patients Association
PO Box 935
Harrow
Middlesex
HA1 3YJ
Helpline Tel: 0845 608 4455
Helpline Email: helpline@patients-association.com
Citizen’s Advice Bureau (CAB)
Dacre House
19 Hillfield Road
Hemel Hempstead
Hertfordshire
HP2
Tel: 03444 111 444
You also have a right to notify your concerns to the Care Quality Commission (CQC) the organisation that regulates OSD Healthcare as an independent healthcare provider, however, please be aware that they will not investigate an individual complaint but may use the information to inform their inspection regime. Their contact details are:-
Care Quality Commission (CQC)
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Tel: 03000 616161
Website: www.cqc.org.uk
Click here to view our Raising a Concern or Complaint Leaflet.
