How do I complain?

If you feel you wish to raise a concern, make a complaint or provide us with a compliment, we would kindly ask that you bring this to the attention of a member of staff as soon as possible, who will be happy to assist you with the process.

Staff will make every effort to resolve your complaint as quickly as possible. If your concerns are not resolved to your satisfaction, you will be advised how to make a formal written complaint and be given a copy of this procedure.

There are several ways that you can report a concern, formal complaint or compliment.

1. Click this link which will take you to an online form to record your complaint, concern or compliment on. This form is held on our secure servers.

2. Send an email with your feedback to the Patient Feedback Team at the address below, or email patientfeedback@osdhealthcare.co.uk.

OSD Healthcare
One Medical House
Boundary Way,
Hemel Hempstead,
Hertfordshire,
HP2 7YU

3. If you prefer to call us and let us know of your concern or complaint, please contact the OSD Healthcare Enquiries Team on telephone 01442 331 900. They will make a comprehensive note of the issues you would like to raise and they will forward this to the Patient Feedback Team.